FAQs

How can I get ‘Laine’s Bake Shop products?

Stop by our new retail shop in Chicago! We are located in Chicago’s Morgan Park neighborhood at 11057 South Homewood Avenue, Chicago, IL 60643. In addition, you can purchase some of our items at a variety of places in Chicago, including Whole Foods Market, the current list is here. We participate in lots of events throughout the city including pop up stores and festivals, to keep up with where we will be next you can sign up for our newsletter or check out our calendar!

I don’t live in Chicago, can I get ‘Laine’s Bake Shop treats?

Absolutely! We ship all over the U.S. You can order many of our treats in our online store. You can also contact us at 1-844-3LAINES (1-844-352-4637) or [email protected] for assistance with placing an order.

How can I apply for a job at ‘Laine’s Bake shop?

Please submit your cover letter and resume to Jaryd at [email protected].

Can I customize my cake/cupcake/cookie order?

Yes, you can! Please fill out our quote form here and we will get back to you as soon as possible.

Do you have nutritional information on your products?

Nutritional information is available upon request. You can find allergen and ingredient information here. If you have nutrition questions please contact us at 1-844-3LAINES (1-844-352-4637) or [email protected]

Is ‘Laine’s Bake Shop gluten free?

No, ‘Laine’s Bake Shop is not gluten free at this time.

Is ‘Laine’s Bake Shop Kosher?

No, ‘Laine’s Bake Shop does not operate in a Kosher kitchen at this time.

Does ‘Laine’s Bake Shop cater events?

Yes, we do! Please send your name, phone number, and catering needs to us at [email protected]

Does ‘Laine’s Bake Shop make wedding cakes?

Yes, please fill out our quote form here and we will get back to you as soon as possible.

Can I place an advance order?

Absolutely! Stop by, order online, or send your name, phone number, and order request to us at [email protected]. You can also place your order by phone at 1-844-3LAINES (1-844-352-4637).

What are your shipping rates?

Shipping rates vary based on the size and weight of the package.

How fast will my shipped order get to me?

We only ship products on Monday- Wednesday unless you request overnight shipping to ensure that your product arrives fresh (and does not sit in a shipping warehouse over the weekend). You may request next-day shipping or priority shipping and we will try our best to accommodate you. Shipping times vary based on your distance from Chicago, IL.  You can estimate your shipping time here. Shipping time does not include processing time at the bakery to complete your order. Orders placed by Thursday at 6 PM CST will go out the following Monday or Tuesday. We do not process orders on the weekend or on holidays. Please contact us with any questions!

Can I track my order?

You will receive an order confirmation at the email address provided during checkout when you place your order and an additional shipping confirmation when your order is shipped.  A tracking number and instructions will be included in your shipment confirmation email.

How can I cancel my order?

You must cancel custom orders at least 2 weeks prior to your event or ship date (whichever is earlier), deposits are non-refundable. Other orders should be canceled at least  48 hours before they are due to be picked up or shipped. To cancel, please call 1-844-3LAINES.

What if I’m not satisfied with my order?

If you are dissatisfied with your order please call us within 2 days of your receipt or event at 1-844-3LAINES (1-844-352-4637) and we will make it right! We cannot accept returns on food items as that is a violation of the health code but we will work with you to address any concerns.

Can ‘Laine’s Bake Shop use trademarked or copyrighted images in my order?

Due to trademark and copyright infringement laws ‘Laine’s Bake Shop cannot recreate trademarked images on any of our items without permission of the trademark owner. This includes licensed characters or company logos that you (our customer) don’t own. In certain cases, we are able to obtain one time licensing exemptions from trademark owners. We can always work with you to design coordinating treats for your theme without the use of licensed images! Thank you for your understanding in this matter.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.